Privacy Policy for Alert Buddy

Last updated: May 15, 2026

InfinityWork IT Solutions (Pty) Ltd ("we," "our," or "us") operates the Alert Buddy mobile application (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Service.

Information We Collect

Alert Buddy collects the following information to provide and improve our Service:

• Google Account Information: Email address, display name, and profile picture for authentication purposes
• Device Information: Firebase Cloud Messaging (FCM) token for push notification delivery
• Alert Data: Alert acknowledgment status and timestamps
• Standby Information: On-call personnel assignments and schedules
• Usage Data: App interaction data to improve service reliability

How We Use Your Information

We use the collected information for the following purposes:

• To authenticate users securely using Google Sign-In
• To send critical infrastructure alerts via push notifications
• To track alert acknowledgments and response times
• To manage standby assignments and on-call schedules
• To improve service reliability and user experience
• To provide technical support and troubleshoot issues

Data Storage and Security

All data is stored securely using Google Firebase/Firestore with industry-standard encryption. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: We may share information when you explicitly authorize us to do so
• Legal Requirements: To comply with applicable laws, regulations, or legal processes
• Service Providers: With Google Firebase/Cloud services that help us operate the Service
• Team Members: Alert information is shared with designated team members for incident response purposes

Third-Party Services

Alert Buddy uses the following third-party services:

• Google Firebase: For authentication, database, and cloud messaging
• Google Sign-In: For user authentication

These services have their own privacy policies. We encourage you to review them:

• Google Privacy Policy
• Firebase Privacy Policy

Data Retention

We retain your personal information only for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. Alert history and acknowledgment data are retained for operational and compliance purposes.

Your Rights

You have the right to:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate personal data
• Deletion: Request deletion of your personal data
• Opt-Out: Opt out of push notifications through device settings
• Data Portability: Request a copy of your data in a structured format

Children's Privacy

Alert Buddy is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country where data protection laws may differ. By using the Service, you consent to this transfer.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). Contact us to exercise these rights.

GDPR Compliance

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We are committed to respecting these rights.

© 2026 InfinityWork IT Solutions (Pty) Ltd. All rights reserved.